PocketScore Support

Quick answers to common questions. Still stuck? Email hello@pocketscore.io — we usually reply within a day.

Frequently asked

Why do vibrations stop when I lock my phone?

iOS suspends apps when the screen locks, which stops custom haptics — that's an Apple platform rule, not a bug. Use Pocket Mode: it keeps the screen on but near-black to save battery, so buzzing continues in your pocket. For fully screen-off tracking, use the Apple Watch version, which keeps buzzing with your wrist down.

How do I tell the two teams apart?

Home team = long, heavy buzzes. Away team = short, sharp taps. In Per-point mode, the number of pulses is the points scored, grouped in clusters of three so big plays read as a rhythm. Use the test buttons on the setup screen to feel both before the game.

The buzzes lag behind the live broadcast. Why?

PocketScore checks scores every 15 seconds, and the data feed itself runs a few seconds behind the action, so expect a short delay — usually under 20–30 seconds. If you're streaming the game, note that streams are often delayed even more, so the buzz may actually beat your TV.

Basketball buzzes too often. Can I calm it down?

Yes — basketball leagues have a Buzz frequency setting. Choose "Lead changes & ties" and PocketScore stays silent unless the game actually swings.

How much battery does Pocket Mode use?

Roughly 5–8% per hour on recent iPhones — the screen is near-black, which OLED displays barely spend power on. A full NFL game typically costs 15–25%.

A game isn't showing in the schedule.

Pull down to refresh first. The schedule shows today's slate for the selected league; games appear once the data provider publishes them, typically the morning of game day.

Why does the Watch app mention a workout session?

A workout session is the watchOS mechanism that lets an app keep running — and buzzing — while your wrist is down and the screen is off. PocketScore uses it only for that. It reads and records no health or fitness data.

Contact

Bug reports, feature requests, or haptic patterns you'd love to feel: hello@pocketscore.io